About 38% of new-patient calls go unanswered during busy hours, and only a quarter of answered calls convert — so most callers book elsewhere. With a new patient worth $850 to $1,300 in year one and $4,500 to $8,000 over their lifetime, a single front desk quietly leaks six figures a year.
A prospective patient calls at 7pm or during a busy stretch. The agent answers, qualifies the request, books the appointment into Dentrix or Open Dental, and texts a confirmation — instead of the caller reaching voicemail and dialing the next office.
The agent scans the practice software for patients 12+ months overdue, reaches out on a channel they have consented to, answers questions, and rebooks them — turning a static backlog into booked hygiene visits.
Smart reminders cut no-shows, and when a patient cancels, the agent offers the open slot to a waitlist automatically so the chair stays full.
New patients complete history, insurance, and consent forms before they arrive; the data flows into the chart with no manual entry.
Ongoing content and Google Business management keep the practice on page one for the local searches new patients actually use.
30 minutes. We map your workflows, identify the highest-impact agents, and scope your engine.
Yes — compliance is built into the architecture, not patched on. Patient data stays resident in Canada, every agent action is logged for audit, outbound contact respects consent (an existing patient relationship gives implied consent for appointment and recall reminders under CRTC rules), and anything clinical routes to a human. Under PHIPA the practice remains the custodian and DeployLabs operates as an accountable agent inside infrastructure you own. Generic consumer chatbots do not meet this bar.
Yes. The system connects to the practice software you already run — Dentrix, Open Dental, tab32, ClearDent, ABELDent — through their existing APIs and writes back to your system of record, so your data stays in one place and your team keeps the tools they know. The $2,500 Agent Readiness Assessment maps your specific stack before any build.
Industry analysis finds about 38% of new-patient calls go unanswered in busy hours, and only ~25% of answered calls convert ([Peerlogic](https://www.peerlogic.com/post/turning-missed-dental-phone-calls-into-profit)). Against a new-patient value of $850 to $1,300 first-year and $4,500 to $8,000 lifetime ([Patient Prism / ADA + Levin Group](https://www.patientprism.com/blog/dental-practice-profit-margin/)), and a recall rate that typically sits at 60 to 70% ([Clerri](https://clerri.com/blog/dental-patient-reactivation-statistics)), the leak runs to six figures a year for a busy practice. The assessment measures yours exactly rather than relying on the average.
The $2,500 Agent Readiness Assessment takes about two weeks and returns a scoped build plan with your actual numbers. A single-workflow build (usually new-patient capture or recall) ships in roughly three weeks; a multi-workflow package in four to six. You start with the highest-payback workflow, prove it, and expand.
No. It catches what they cannot get to — after-hours calls, overflow during busy stretches, and the recall list no one has time to work call by call — so your team spends its time on the patients in the chair. The goal is to recover revenue you are already losing, not to cut staff.